Policies

Valley Village

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fulfill your donation or to fill your order. We will not sell or redistribute your information to anyone.

Civil Rights

Valley Village is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its service on the basis of race, color or national origin as provided under Title VI of the Civil Rights Act. In addition to Title VI, Valley Village also prohibits discrimination based on sex, age, disability, religion, medical condition, marital status or sexual orientation. For the full policy, please review the VV_TitleVI_Poster.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Shipping Policy

You are able to pick up your item, or we can ship it. We will ship your item after it has been charged and packaged.

We use USPS for most items, First Class for letters and Media Mail for things like books, unless you request a certain type of shipping. We are also able to ship FEDEX and UPS, too.

Return Policy

If you are not 100% satisfied with your art purchase, you can exchange it for something else. You can exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.